mangabuddy Casino & Sportsbook Data Care

This page describes what data we collect when you use mangabuddy, how we protect it, and what rights you have over your information. We handle your personal details—email, phone number, identity documents, payment account numbers—with encryption and strict access controls. Your gaming activity, balance history, and withdrawal records are tracked separately from your identity data to reduce risk if either system were ever compromised.

Our data policy applies to all users of mangabuddy across supported jurisdictions, whether you access the platform via our Android app, iOS browser, or desktop. We collect only what we need to verify your account, process your deposits and withdrawals, and comply with local laws in regions like Jakarta, Surabaya, Bandung, and Medan where we operate.

We are transparent about our data practices. You can request, review, or delete your data subject to legal holding requirements. This policy explains each data category, where it is stored, who has access, and how long we retain it.

What Data We Collect on mangabuddy

We collect data in four main categories: account registration, payment processing, game activity, and device/browser information.

Account registration: When you create a mangabuddy account, we ask for your email or phone number, a password, full name, date of birth, and country of residence. We verify your email or phone by sending a confirmation code. This data is required for account creation and login security.

Payment processing: To deposit or withdraw on mangabuddy, we collect the payment account details you provide—your e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet code, or bank account number (mobile banking, local payment, online payment, e-wallet). We also collect the amount, date, and status of each transaction. Payment data is encrypted and stored separately from your login credentials.

Know Your Customer (KYC) verification: Before your first withdrawal, we request identity verification. You provide your national ID number, upload a photo of your ID card, and confirm your name and date of birth. We may also request a selfie or proof of address. This data is held in a separate, highly restricted vault and is used only to verify your identity and comply with anti-money-laundering laws.

Game activity: We record every prediction you place, every entry you make, every game outcome, and your resulting balance. This data is tied to your account but not to your identity documents—we separate gaming history from KYC data by design.

Device and browser data: We collect your IP address, device type (Android, iOS, or desktop), browser name and version, and approximate location (country or region level). This helps us identify suspicious login attempts and ensure platform security. We do not track your exact physical location unless you have enabled location services in your device settings.

Our mangabuddy servers may be located outside your jurisdiction

We store your data on servers in multiple regions for redundancy and speed. Your data may be transferred to and processed in countries outside Indonesia. By using mangabuddy, you consent to this transfer. We apply the same encryption and access controls regardless of server location.

How We Use Your Data

We use your data for six main purposes:

Account management—login authentication, password reset, account recovery.
Payment processing—confirming deposits, processing withdrawals, detecting fraud via mobile banking, local payment, online payment, e-wallet, mobile banking, and bank channels.
Legal compliance—KYC verification, anti-money-laundering checks, and reporting to authorities where required.
Platform security—monitoring for unauthorized access, preventing cheating, and investigating disputes.
Customer support—responding to your inquiries about deposits, withdrawals, game outcomes, or account settings.
Service improvement—analyzing aggregate usage patterns to improve our Android app, iOS browser experience, and game offerings.

We do not sell or rent your personal data to third parties. We do not use your data to market unrelated products or services. We do not share your gaming activity with your employer, family, or social networks.

Third-Party Processors and Data Sharing

We work with trusted third parties to deliver mangabuddy services:

Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners receive only the account number, amount, and transaction ID—not your full identity.
Email service provider: We send account notifications via a third-party email provider. Your email address is shared; your password is not.
Cloud infrastructure: We host our servers with a major cloud provider. They provide data centre security but do not have access to our encryption keys or your decrypted data.
Legal authorities: We share data with law enforcement or regulators only when required by valid legal process (court order, subpoena).

All third parties sign strict data protection agreements. We audit their security practices annually. If we change processors, we notify you and give you time to withdraw your account if you prefer.

How We Protect Your Data

We at mangabuddy use industry-standard security:

Encryption in transit: All data sent to and from our servers is encrypted using HTTPS (TLS 1.2 or higher).
Encryption at rest: Your payment account numbers and identity documents are encrypted on our servers using AES-256.
Access controls: Only authorized personnel can access your data, and their access is logged and reviewed monthly.
Password policy: Your password is hashed using bcrypt; we never store it in plain text.
Multi-factor authentication: Optional on your account settings; enables a second verification code when you log in.
Data separation: Your identity data (KYC) is stored in a separate database from your game and payment history, reducing exposure if one system is breached.

Despite these precautions, no system is non-specific info secure. If we discover a breach affecting your data, we will notify you and relevant authorities within the timeframes required by law.

Your Rights on mangabuddy

You have the right to:

Access your data: Request a copy of all personal data we hold on you. We provide it in a readable format within 30 days.
Correct your data: If your name, date of birth, or email is wrong, contact support to update it.
Delete your data: Request account closure and data deletion subject to legal holding periods (we may retain records for 7 years for tax and compliance purposes).
Withdraw consent: If you consented to optional data collection (e.g., marketing notifications), you can opt out anytime in your account settings.
Data portability: Request your data in a standard format (CSV or JSON) that you can transfer to another service.
Lodge a complaint: If you believe we have mishandled your data, you can file a complaint with your local data protection authority.

To exercise any of these rights, email our support team with your account number and the specific request. We respond within 14 days.

Cookies and Tracking on mangabuddy

Our website and Android app use cookies and similar tracking technologies:

Essential cookies: Required for login, session management, and fraud prevention. These cannot be disabled.

Preference cookies: Remember your language choice and theme preference (dark mode). You can clear these in your browser settings without losing account access.

Analytics cookies: We track aggregate usage (which game categories are popular, which payment methods are used most) to improve our service. These cookies do not identify you personally. You can opt out in your account privacy settings.

Third-party analytics services (e.g., Google Analytics) may place their own cookies. We do not control these; review their privacy policies directly.

Data Retention and Jurisdiction

We retain your account data (email, login history, game activity) for as long as your account is active and for seven years after closure for legal compliance. We retain KYC documents (identity scans, address proof) for seven years after your final transaction, as required by anti-money-laundering laws. We delete analytics data after 12 months unless required to retain it by law.

Our services are available only in jurisdictions where local law permits online gaming. We comply with data protection laws in regions where we operate. If you are accessing mangabuddy from a jurisdiction where our services are prohibited, we may suspend your account and freeze your balance pending legal review.

Contact Us About Your Data

If you have questions about your privacy, how we handle your data, or want to exercise a right, contact our data protection team:

Email: [email protected] (include "Data Privacy Request" in the subject line)
In-app: Open your account menu and select "Privacy Enquiry"
Response time: We aim to reply within 14 days

We update this privacy policy from time to time. Major changes will be announced in the app and via email to active users. Continued use of mangabuddy after an update means you accept the new terms.

Your data security is our responsibility. We invest in encryption, access controls, and regular security audits to keep your information safe. If you ever feel your account has been compromised, change your password immediately and contact our support team.